Shipping + Delivery

We’re so glad you’re here! We’re working hard to get your meaningful piece to you as quickly and smoothly as possible.

Where We Ship

We currently ship across Canada, the United States, and select international destinations. If you're outside these areas, feel free to reach out, we’d love to see what’s possible.

Processing Time

Every order is packed with care, intention, and a touch of soul. Please allow 2–4 business days for processing before your order ships.

Note: During product launches, sales, or holidays, processing may take slightly longer—but we promise it’s worth the wait.

Estimated Delivery Times

  • Canada: 3–7 business days

  • USA: 5–10 business days

  • International: 7–20 business days (varies by location)

Please note that shipping times may vary depending on your region, local postal service, and customs clearance.

Shipping Costs

Shipping is calculated at checkout based on your location and preferred method.
We occasionally offer free shipping promotions, be sure to subscribe to our newsletter for early access!

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number.
If you haven’t received it, check your junk/spam folder, or contact us.

Lost or Delayed Orders

We know how much your package means to you. If your order hasn’t arrived within the expected timeframe, please contact us and we’ll help track it down or find a solution.


A Final Note

Every Serif + Soul piece is more than jewelry, it’s a message, a moment, a reminder. Thank you for choosing to carry it with you!